Attributes of a Great Leader

Not everyone will become a great leader, but everyone can become a better leader. Learn to connect with your agents on an emotional level to inspire and motivate them to higher production.

Great leaders:
  • Build loyalty by exemplifying integrity, setting high expectations, providing challenges, and offering relevant feedback
  • Give agents a sense of security
  • Find creative ways to stay close to their team, even in a remote-working environment.



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