I learned the art of customer service from my father who was a small business owner his entire life. He instilled in his boys from a very young age that if you treat your clients as if they feed,house and clothe you…they will. Today, I see so many salespeople confused about what good customer service actually is. Often I see salespeople try to roll out the red carpet for their buyers only to get used as floor mats, leaving them bruised and skittish, cautious and suspicious of the next opportunity. (more…)